Website Privacy Notice

Malta First Aid is the name operated locally (hereinafter referred to as the ‘Company’, ‘Controller’, ‘We’). Malta First Aid is incorporated in Malta with registration number P 2025 and has its registered office at 143, Aussie Mater Boni Consilii Street, Fgura. This Privacy Notice is to detail how the Company collects data and how as a data controller it processes your ‘Personal Data’, when this has been collected. If you have any questions or concerns about this notice, please contact us at maltafirstaid@hotmail.com.

Malta First Aid is a teaching sector qualified to equip members of the public with the knowledge and skills needed to perform high quality first aid of the ill and injured persons.

This Privacy Notice is intended to help you understand why and how we may use information which relates to you. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Notice.

Malta First Aid is committed to respect your rights under the General Data Protection Regulation (the ‘GDPR’) and the Data Protection Act Chapter 586 of the Laws of Malta (the ‘Act’).

Defining ‘Personal Data’

We receive, collect and store data you provide us with or enter on our website. The term ‘Personal Data’ refers to all the information about you from which you may be personally identified. Such data includes your Internet Protocol (IP) Address used to connect your computer to the internet, Connection Information, Purchase History, First Name, Last Name, Address, Phone Number, Email Address, Payment Details (including credit card information), Comments, Feedback and Recommendations.

We may use other software tools to measure and collect session information, including page interactions, methods used to browse our website, and page response times.

As part of a course, your First Name, Last Name, Email Address and ID Card Number may be shared with the instructor of Malta First Aid to deliver the course.

Data Collection

Malta First Aid collects ‘Personal Data’ depending on the activity you go through on our website. This might include but is not limited to:

• Contact and feedback forms;
• Web page download information;
• Information submitted in client forms;
• Information submitted when signing up for a newsletter;
• Booking a course;
• Making a purchase;
• Making a transaction.

How Consent is Obtained

When signing up to Malta First Aid’s website by creating an account, by subscribing to newsletters, filling client forms or any other document whatsoever, the Company considers this as consent, given voluntarily from your end. Therefore, the Company can review and process any ‘Personal Data’ found therein.

Malta First Aid has the right to delete any ‘Personal Data’ which appears to be inappropriate, inaccurate, false or otherwise fictious. The Company also reserves the right to refuse to extend its services to the customer if the person has provided such incorrect information or has falsely declared that s/he was more than sixteen years old.

Any customer may choose to revise, or even request the deletion of any ‘Personal Data’ which is being held and processed by Malta First Aid.

How We Use Your ‘Personal Data’ and Why We Collect Such ‘Personal Data’

The Company collects such data for the following purposes:

• To provide a personal certificate and/or other documents after successful completion of a course;
• To provide our users with ongoing assistance and technical support;
• To send promotional emails about new products and services, offers or other information related to market research purposes when you have consented to receive such promotional content;
• Internal record keeping;
• Malta First Aid’s statistical research;
• To improve our products and services;
• To contact you by email, phone or mail to obtain information on how we can customize our services according to your interests and requirements;
• To comply with any applicable laws and regulations, including GDPR;
• To notify you regarding your account or to troubleshoot problems with your account.

 

How Do We Share Personal Information

Malta First Aid will not sell, distribute or otherwise share your personal information with third parties unless we have your specific permission, or are required by law to do so. Our Company is built on WordPress CRM platform and hosted with Site Ground. Both WordPress and Site Ground provide us with an online platform that allows us to sell our products and services to you. Your ‘Personal Data’ may be stored through WordPress and Site Ground’s data storage, databases and their general applications. Data is stored securely on servers behind a firewall.

As a Controller, we do not exclude that employees or any other representatives of our organization are given access to ‘Personal Data’ as required to be able to carry out their duties.

Cookies

Cookies are small data files stored in your device memory when you visit a website. Cookies and similar technologies are widely used by websites to make them work more efficiently, as well as to provide information to the website operator about how users are using their website.

We use cookies to improve our services and your experience on our website. We also use cookies for analytics purposes, to see which areas and features of our website are popular, and to count visits. Additionally, we may use ‘web beacons’, which are electronic images that may be used on our website, including in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness.

To take control of which cookies you accept or block and/or reject, you may manually configure your browser or set it by default. To find out more about cookies, including how to see what cookies have been set up and how to manage and delete them, please refer to your browser ‘help’ section, or visit www.allaboutcookies.org.

Consent Withdrawal

If you want to change part of ‘Personal Data’ or if you do not want us to process or keep record of any of your ‘Personal Data’, please contact us on maltafirstaid@hotmail.com or through our website chat. After successful completion of a course, your ‘Personal Data’ will be retained for the duration of the validity of your certificate.

Changes to this Privacy Policy

Malta First Aid reserves the right to modify this privacy policy at any time, so please review it frequently. Any changes and updates shall be made available on this website, and the date of such update shall be communicated through our website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.